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Warranty

Roswell Australia Pty Ltd warrants its new products to be free of defects in material and workmanship during the period described below. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3 YEAR LIMITED PARTS AND STRUCTURE WARRANTY- Roswell manufactured products are warranted to be free from defects in materials and workmanship for a period of 3 years from the first retail sale date. Warranty will be determined by Roswell’s warranty department only and will at our discretion be repaired or replaced within the first three years.

Excluded in the limited warranty is damage due to misuse or improper care. If a Roswell Wake Air product fails due to defective materials or workmanship after the original warranty period, it will, at manufacturer’s option, be repaired or replaced for a charge.

This limited 3 year warranty is in effect as long as the original owner keeps the product and is not transferable.

Roswell Wake Air warrants that for a period of 3 years from the date the product is sold at retail, that Roswell will repair directly, or supply parts for the repair of any material cracks, fractures or structural failures that are a result of a manufacturing defect.  Any modifications or improper use, not approved in writing by Roswell Wake Air, shall void this warranty. Roswell Wake Air is not responsible for personal injury or damage to the boat caused by the use of any Roswell product. No dealer, retailer or manufacturer is the agent of Roswell Australia and may not assume for Roswell any liability in connection with this warranty. This warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchant-ability or of fitness for a particular purpose.

1 YEAR LIMITED AESTHETIC WARRANTY- Roswell products are warranted to be free from defects in the clear coat, paint, and anodizing for a period of 1 year from customer purchase date. Warranty will be determined by Roswell’s warranty department only and will at our discretion be repaired or replaced within the first year.

Aesthetic defects must be reported within 30 days of receipt. 

Excluded in the limited aesthetics warranty is damage due to misuse or improper care.  Corrosion/oxidation on coated surfaces as well as all hardware are specifically excluded from the 1 year warranty as their care, maintenance and used environment cannot be controlled by Roswell Australia.

If the coating has an issue due to defective materials or workmanship after the original 1 year warranty period, it will, at manufacturer’s option, be repaired or replaced for a charge.

This limited 1 year warranty is in effect as long as the original owner keeps the product and is not transferable.

Damage due to misuse or improper care is excluded.

Warranty periods start from the first retail sale of the product and no later than one year after original factory invoice. 

 

WARRANTY PROCEDURE

Should you encounter an issue with a Roswell product that you feel could be a warranty issue please follow these steps:

1- Contact the Roswell Australia office to register the product issue.

2- Upon speaking with a warranty representative you will receive an email address to send your concerns and proof of purchase. Once received, your warranty representative will reply with an RA# and instruction on where to send your product.  Carefully package the product along with proof of purchase and send to:

Roswell Australia
6 Toorak Avenue
Taren Point NSW
2229

3- Labeled - Attn: Warranty Department RA#______________

4- Ship to Roswell with your preferred carrier.

Please note the following:

You are responsible for all associated shipping costs to Roswell.  We will not accept reverse charge shipments.

You are responsible for sending the product to Roswell in the same standard of packaging as it was received. Damage sustained during shipment due to improper packaging will void warranty claim.

Roswell accepts responsibility and expense for return shipment of the product to you.

Warranty will not be granted or denied until the product has been reviewed by the warranty department.